Shipping policy

Shipping Policy

We aim to process and dispatch all orders as quickly as possible.

Processing Times

Orders are generally processed within 1–3 business days after your order has been confirmed.

During launches, sales, public holidays, or other busy periods, processing times may be slightly longer.

Australian Shipping

We ship Australia-wide.

Shipping costs are calculated at checkout unless your order qualifies for free shipping.

Estimated delivery times after dispatch are generally:

  • Standard Shipping: 3-5 business days

Delivery times are estimates only and may vary depending on your location and the courier network.

International Shipping

International shipping is available to selected countries.

Shipping rates and available delivery options will be displayed at checkout. International delivery times vary depending on the destination and local customs processing.

Customers are responsible for any customs duties, import taxes, or additional fees charged by their country.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation with tracking details where available.

Please allow some time for tracking information to update after your parcel has been collected.

Incorrect Shipping Details

Please ensure your shipping address is correct before completing your order.

We are not responsible for delays, lost parcels, or additional shipping costs caused by incorrect or incomplete delivery information supplied at checkout.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee changes can be made once an order has been processed or dispatched.

Delayed or Lost Parcels

Once an order has been dispatched, delivery is handled by the relevant postal or courier service.

While we will assist where possible, delays caused by couriers, weather, customs, peak periods, or other circumstances outside our control may occur.

If your parcel appears to be significantly delayed, please contact us so we can assist with an enquiry.

Returned to Sender

If a parcel is returned to us because of an incorrect address, failed delivery attempt, or failure to collect the parcel, additional postage charges may apply before the order can be resent.

Questions

For any questions regarding your order or delivery, please contact our customer service team and include your order number.